👋 Hi, I'm Dexter.
Product manager, systems thinker and puzzle-solver.
Currently @ Met Council, Previously: U.S. Bank · ARUP · NIH · BigSquid (AI) · MRM Worldgroup
Repositioning the Homepage as a Strategic Product
More than a directory—designed to support real goals.Shifted the homepage’s focus to highlight differentiators, improve resource visibility, and serve broader audiences—not just test orderers.
Redesigning a Test Management Platform
Simplifying workflows in a high-stakes clinical environment.Led strategy and execution to help hospital staff manage test data more easily—reducing errors, support burden, and complexity at scale.
Scaling Design for Faster Product Development
A shared system to reduce rework and build better, faster.Secured exec buy-in, aligned teams, and launched a design system that improved speed, consistency, and cross-functional collaboration.
Preventing a Costly Misstep in a COVID-19 Product Launch
Found gaps early—helped leadership change course.Tasked to design, I instead asked questions, mapped the full workflow, uncovered critical issues, and helped pivot strategy saving over 1.2 million.
Driving COVID-19 Test Orders During a Critical Time
Improved access to a vital resource when it mattered most.Redesigned a COVID-19 tool used by hospitals to order tests—helping stabilize volume and support clinical teams during rapid disruption.
Making Predictive Analytics Accessible and Impactful
Turned a complex platform into something people could use.Redesigned an AI tool to be clear, usable, and scalable—resulting in greater adoption, $9M in funding, and acquisition soon after.